Information for academic staff about Claro enabling and learning support providers.
Since April 2009 Plymouth University has developed a strategic alliance with a HE service provider in the south west,
Claro Learning and Claro Training, which has been supplementing the University support provision for a number of years. This company has the capacity to deliver a comprehensive range of non-medical helper support to disabled students studying on our courses on the Plymouth campus, in Plymouth College Network, within FE and in the Peninsula Colleges of Medicine and Dentistry.
In order to facilitate a timely and appropriate service a process/review system has been set up using named personnel within Disability Assist and Claro staff responsible for strategic arrangements and daily operational procedures.
Plymouth University's Disability Advisers and the Disability Administrator for Admissions are the main co-ordinators for enablers and mentors and the Dyslexia Co-ordinator is the main link for learning support provision. Claro has a visible presence on the campus. The learning support received through Claro supplements the University’s small resource of appropriately trained tutors.
As part of the strategic alliance the University provides training to ensure that all non-medical helpers have a clear and sound understanding of the higher education learning environment, the university also contributes to the induction of new support staff.